Proactive customer service is the new frontier, and Relay is your guide.

See How It Works

The Challenge

Today’s customer expects simple, convenient experiences where needs are met proactively and everything feels tailored and personal. 

Relay is a Gartner Cool Vendor in CRM Customer Service and Support

Relay presents a persistent stream of messages and actions between the business and customer in one feed. With the Relay solution, businesses avoid walking into a lengthy and expensive application development project, and can instantly deploy and improve their customer experience.

The Solution

More secure than text messaging, more proactive than portals, and more effective than apps, Relay is the channel that works.

An engagement channel unlike anything else

Even the most sophisticated customer engagement platforms rely on the same cluttered communication channels. Only Relay opens a dedicated feed for every customer for truly personalized experiences.

This [Relay] project is a compelling demonstration of technology use for enhancing customer experience and maximizing the lifetime value of a customer... The potential impact of enhanced customer connectivity on loyalty should pay dividends for years to come.
Dan Latimore
Senior Analyst

Worry-free customer adoption

Engagement falls flat today because customers don’t always adopt your tools. Break free from the burden of low adoption and utilization with a no-download-required solution that starts with a simple, timely text message the moment they become a customer.

Complexity and stress can lead to customer attrition, but a positive experience at a difficult time can cement relationships for years. This is Relay's chief strength.
Senior Analyst
Customer Engagement

Amplifies your self-service investments

Relay improves your self-service success rates by delivering the specific tools and resources your customers need at every critical moment. We don’t displace your current systems — instead, you’ll see greater return on all your app, portal, customer support and marketing automation investments.

Get a demo of the best performing experiences for your industry

Instantly improve your digital customer experience

Our CX Builder® creation studio combines intuitive tools and visual workflows so your team can design, deliver and automate mobile experiences with confidence. And unlike complex platforms, you’ll be up and running in weeks and you won’t need an agency or a consultant to do it for you.

The Team

Choose Relay for our one-of-a-kind engagement solution. Love us for the consultation we provide every step of the way. 

Our clients agree that what really sets us apart is our team. With Relay, you won’t have to figure it out on your own — you’re paired with a client success manager on day one. With specific experience in your industry, and an unparalleled knowledge of customer engagement best practices, they’re your guide to providing proactive customer service.

Connect with an Expert

Awards & Recognition

Case Studies

Relay helps you identify points of friction and delivers proactive support using our proven strategies and award-winning software.

As the healthcare industry continues its massive transformation, the companies that thrive will be those that execute fresh ideas and develop groundbreaking innovations. Our Relay solution increased our ability to educate and engage members in a way that no other channel could.

President, Commercial and Consumer markets

See the case study

Energy & Utilities

Case Study Three Headline

Financial Services

Citizens Bank achieves 40% faster student loan application pull-through

Healthcare

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